Welcome to XpertStats, operated by BetSure Analytics (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and safeguard your personal data when you use our services, including our mobile app, website, and related services.

By accessing or using XpertStats, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue using our services.

1. Information We Collect

We may collect and process the following types of data:

1.1 Personal Information

  • Name, email address, username, and contact details (when creating an account or subscribing).
  • Payment details (processed securely via third-party providers like Stripe, Google Play, or Apple Pay).

1.2 Non-Personal Information

  • Device data: Model, operating system, IP address, browser type, app version, and unique device identifiers.
  • Usage statistics: Interactions with features, app crashes, session duration, clicks, and navigation data.

1.3 Sensitive Information

  • Payment transaction data, although not stored directly by us (handled securely by payment processors).

1.4 Cookies and Tracking Technologies

We use cookies, tracking pixels, and third-party analytics tools (e.g., Google Analytics, Firebase) to collect data on how you interact with our platform. Cookies are small files that store information about your preferences to improve your user experience.

2. How We Use Your Information

We process your personal data for the following purposes:

  • Service Delivery: To provide you with personalized betting stats, tips, and features (e.g., bet slips, calendars).
  • Account Management: To manage your premium subscription, account login, and settings.
  • App Optimization: To analyze usage data and improve app performance, functionality, and user experience.
  • Customer Support: To respond to inquiries, troubleshoot issues, and resolve complaints.
  • Communication: To send important updates, marketing emails (with consent), and service notifications.
  • Security: To monitor for fraud, unauthorized access, and other security breaches.
  • Legal Compliance: To comply with applicable laws, regulations, and court orders.

3. Legal Basis for Data Processing

We rely on the following legal bases for processing your data:

  • Consent: When you provide explicit consent (e.g., signing up for newsletters).
  • Contractual Obligation: To fulfill our commitments, such as delivering paid subscriptions.
  • Legitimate Interests: To improve our services, ensure security, and enhance the user experience.
  • Legal Compliance: When required to comply with applicable legal obligations.

4. Sharing Your Information

We only share your personal data under the following circumstances:

  • Service Providers: Trusted third-party partners who provide hosting, payment processing, analytics, or support.
  • Legal Requirements: When required by law or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred.
  • Aggregated Data: Non-identifiable data may be shared for analytical or research purposes.

5. Third-Party Services and Links

Our app may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before sharing any data.

6. Data Retention

We retain your data for as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Meet legal, regulatory, or contractual requirements.

If you request account deletion, we will securely delete or anonymize your data, unless retention is required by law.

7. Your Rights

Under GDPR and other applicable laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update inaccurate or incomplete data.
  • Erasure: Request deletion of your data (“Right to be Forgotten”).
  • Restriction: Restrict how we process your data in certain situations.
  • Objection: Object to specific types of data processing, such as marketing.
  • Data Portability: Request transfer of your data to another service provider.

To exercise your rights, contact us at contact@xpertstats.com. We will respond within 30 days as required by law.

8. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse:

  • Encryption of sensitive data.
  • Secure servers and firewalls.
  • Limited access to personal data by authorized personnel only.

However, no method of transmission over the internet is completely secure. You share your data at your own risk.

9. Children’s Privacy

Our app is intended for users aged 18 and above. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

10. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure it is protected under applicable data protection laws. We use standard contractual clauses or rely on third-party services certified under international frameworks.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

BetSure Analytics
Email: contact@xpertstats.com